[{"_1":2,"_104":-5,"_105":-5},"loaderData",{"_3":4,"_19":20,"_57":58,"_101":102},"root",{"_5":6},"datadog",{"_7":8,"_9":10,"_11":12,"_13":14,"_15":16,"_17":18},"applicationId","6d97ed13-a4be-42c5-8535-b3e0e4ee06f5","clientToken","pubd501689bae075770f1aabaddd9759d39","service","betterteam-sites","env","production","version","bb2722a5a3ffba0dba2064457cec7990ff791504","sessionReplaySampleRate",2,"routes/CareersLayout",{"_21":22,"_23":24,"_25":-5,"_26":-5,"_27":28,"_29":-5,"_30":31,"_32":33,"_34":35,"_36":-5,"_37":38,"_39":40,"_41":42,"_43":44,"_45":46,"_47":48,"_49":50,"_51":52,"_53":54},"website","https://www.saharalasvegas.com","validTo",["D",1777925667000],"trialUntil","manualTrialExpiration","verifiedAt",["D",1651099600219],"trustLevel","companyId","312047","companyName","SAHARA Las Vegas","companyDescription","SAHARA epitomizes the timeless soul of Las Vegas. With a bold, sophisticated flair and a boutique approach to personal service, SAHARA provides guests with an intimate and unexpected experience that sets a new standard for Vegas. Completely remodeled and reimagined for a new era, SAHARA offers three distinctive hotel towers, a variety of five-star dining options, and a world-class casino. With unexpected delights around every corner, SAHARA embodies the style, sophistication and playful sense of possibility that’s truly the spirit of Vegas – and brings the iconic Vegas experience to a whole new generation.Perks & BenefitsWe offer competitive wages with fantastic benefits for full-time and part-time jobs. Join us for an exciting career on the Las Vegas Strip! https://youtu.be/mJhPxlqlxQYNewly Increased WagesComprehensive Benefits (Medical, Dental, Vision, Supplemental Coverage)401K Retirement PlanPaid Time Off (Vacation Pay)Free Daily MealsRoom & Restaurant DiscountsDiscounted/Free Tickets for Certain ShowsAnd much more! SAHARA Las Vegas strives to support and grow our diverse workforce which reflects our community and the guests we serve. What’s On The HorizonSAHARA is in the midst of expanding its offerings to guests in the coming months. SAHARA will also welcome two more new dining outlets before the year is up, including The Noodle Den and Ballo Italian Soul.https://phe.tbe.taleo.net/phe02/ats/careers/v2/jobSearch?act=redirectCwsV2&cws=87&org=GRANDSIERRARESORT For more information about what’s coming soon, click here.","fontStyle","isManagerLoggedIn",false,"logoUrl","https://betterteam-app-uploads.storage.googleapis.com/Sahara%20Logo%20Black-edac4be1-f3df-43e1-9cc6-a83b60f1f8d0.png","backgroundColor","#ffffff","borderColor","#d6d6d8","buttonColor","#0076ab","linkColor","#2480dc","textColor","#404040","onlyShowLogo",true,"pageSections",[55,56],"Jobs","About","careers-job-layout",{"_59":60,"_32":33},"job",{"_61":62,"_63":64,"_65":66,"_67":66,"_68":69,"_70":71,"_72":73,"_74":38,"_75":52,"_76":77,"_78":-5,"_79":80,"_93":94},"uuid","badecf6b-ede7-4868-9f4a-36ffb2520cd2","title","Guest Service Agent","encodedSlug","guest-service-agent","slug","type","Parttime","description","

Responsible for all duties surrounding the Front Desk in support of guest satisfaction while maintaining the company’s policies and core values.

Job Focus:

Focus is on, but not limited to the following:

Answers phone calls and assisting with daily checklists
Provides information about the property and city, upselling the property’s enhanced services, all while proactively anticipating the guest’s needs
Ensures all email correspondence is handled in a timely manner
Reviews arrivals and blocks rooms for special requests/packages
Room’s inventory control
Handles guest requests over the phone, and in writing via email
Assists with checking guests in/out when needed
Ensures all No-Show charges are accurate and properly posted
Coordinates with housekeeping to ensure daily arrival rooms are cleaned
Processes third party credit card authorization for future/in-house reservations that were received via email/fax
Supports the Front Office Group Wholesale Representatives with group essential (this includes, but not limited to; pre-registering the group members, assisting with billing issues, pre-assigning rooms, and creating room keys)
Performs other job related duties as assigned

Desired Qualifications:

High School Diploma or equivalent is required
A minimum of one to two years (1-2) in a Customer Service driven Hotel/Resort within the Front Desk area
Previous experience in a high-end luxury Gaming or Hospitality environment is desired
Must have the ability to effectively communicate in English, both written and verbal forms
Strong organization, analytical, and problem-solving skills and exhibit composure and professionalism while under pressure
Excellent communication skills, customer service and team oriented, self-starter, and professional maturity
Ability to manage multiple projects in a fast-paced environment while meeting constant deadlines and maintaining strong attention to details
Must be able to perform in a team environment
Possess a high level of energy and motivation with a proven track record of living the company's values
Proven ability to resolve guest conflicts with ease or determine if management is needed in certain guest situations
The ability to speak additional languages is preferred
Knowledge and experience with Opera a plus
Open to work varied schedules including weekends and holidays
Must be able to obtain an Alcohol Awareness Card before hire
Must be able to obtain a Nevada Gaming License before hire
Must be 21 years of age or older

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Apply for Guest Service Agent at SAHARA Las Vegas